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Shipping & Returns


Q: When will my case ship out to me? 

A: We do have a 1-2 day processing window for all orders. Expect to receive an email notification with a tracking link as soon as your order is processed to ship.

Q: I entered the wrong address for my order,  is it possible to change it? 
A: As long as you have not received your shipping notification we can usually change your delivery address for you, please email us immediately at support@patiiqu.com with your order number and the address you wish to change delivery to. Once your case is shipped, we cannot change your order.

Q: How long does delivery take? 
A: US delivery is between 2-5 business days. Canada/ Australia shipments range from 10-14 business days.  International shipping ranges from 16-32 days. For more detailed information please email us at support@patiiqu.com.

Q: Do you ship internationally? 
A: Yes, we ship to all countries!

Q: How do I track my order? 
A: You will be sent a tracking number by email updating you on your case's delivery status. Tracking not available for international shipping.

Q: I accidentally ordered the wrong size case, am I able to exchange it for the correct size? 

A: We do accept exchanges on unused cases within ten days of receiving your order. Contact us at support@patiiqu.com ASAP! You will be responsible for paying return shipping.

Q: What is your return policy? 
A: We do accept returns and exchanges on unused cases within ten days of receiving your order. We cover shipping costs.

Ship all returns to the following address:

20 W Market Street, Daly City, CA, 94015

We only exchange/refund cases if proven defective or damaged within 10 days of ordering.

International orders are responsible for paying customs fees issued by your government. We are not responsible for regulations and fees concerning your specific country.

If USPS tracking states your case has been delivered, we will NOT be able to issue a refund. If there is still an issue, you will need to contact your local post office.